Question 1

What counts as a check?

Accepted Answer

A check is the unit every plan counts. Screening one text costs one check and each image adds one more; advanced image policies can add to that. Requests made with a test key, and requests that fail validation, cost nothing.

Question 2

Can I try Infrared without using my quota?

Accepted Answer

Yes. Keys that start with ir_test_ run the full pipeline, return real verdicts and never use checks. The free plan also includes 150 checks a month on live keys, with no card needed. It allows one API key at a time, so start with a test key and replace it with a live one when you launch.

Question 3

What does the free plan include?

Accepted Answer

150 checks a month, 1 project and 1 team member, with no card needed. It runs the basic check: one text or image screened for toxicity, hate speech, swear words, violence, self-harm, sexual content, illicit goods and spam. Templates, guidelines, wordlists and stored content start with the Starter plan.

Question 4

What happens when I use up my monthly checks?

Accepted Answer

Requests answer 402 quota_exceeded until your checks reset or you buy extra checks. Checks reset every month: on the 1st, in UTC, on the Free plan, and at the start of each billing month on a paid plan. Extra checks are used after your monthly ones, oldest first, and last a year from purchase.

Question 5

Can I change or cancel my plan?

Accepted Answer

Yes, from the billing page in the dashboard. An upgrade applies at once and is invoiced for the difference; a downgrade or a cancellation takes effect at the end of the period you have paid for. Nothing is deleted on a downgrade: templates, guidelines, wordlists, keys and members above the new limits stay, you just cannot add more, and the extra checks you bought remain. On the Free plan your templates are kept but do not run: a request that names one answers 403 until you upgrade again.

Question 6

Do prices include tax?

Accepted Answer

No. Prices are in US dollars and exclude tax. Plans are billed monthly or yearly, and a yearly plan costs eleven monthly payments.

Question 7

How long do you keep the content we send?

Accepted Answer

Each project sets how long the text and media you send are kept, up to its plan's limit: 30 days on Starter, up to 365 days on Business. After that they are deleted automatically, along with the evidence quoted from them; the scores and the decision stay. The Free plan never stores the text or media you send. The response, with the evidence it quotes, is cleared from the moderation by the nightly clean-up and stays in the webhook event log for 30 days. Stored images are shown to your team blurred by default.

Question 8

Does Infrared moderate audio and video?

Accepted Answer

Not yet. Text and images are live today, and audio and video are in development. Until they ship, the API answers those types with a clear not_supported_yet error and charges nothing.

What is included	Free$0Get started free	Starter$89 a month$979 a yearChoose Starter	Growth$289 a month$3,179 a yearChoose Growth	Business$849 a month$9,339 a yearChoose Business
Usage
Checks a month	150	10,000	100,000	250,000
Extra checksPacks on any plan, used after your monthly checks	Included	Included	Included	Included
Requests a minute per API key	60	300	600	1,500
Objects in one batch request	10	50	100	100
Content retentionSet per project, up to this limit; inputs and media are then deleted	Not stored	Up to 30 days	Up to 90 days	Up to 365 days
Moderation
Text and images	Included	Included	Included	Included
Audio and videoSoon	Not included	Included	Included	Included
Basic policiesToxicity, hate speech, violence, spam and the rest	The basic check, 8 policies	All 18	All 18	All 18
Advanced policiesMade with AI today; image verification, audio transcription and URL risk in development	Not included	Not included	Included	Included
Configuration
TemplatesFields, validation, triggers, content rules and AI instructions per kind of content	Not included	5	20	100
Guidelines	Not included	5	20	100
Wordlists	Not included	5	20	100
Content rules and author trustPart of every template	Not included	Included	Included	Included
SimulationReplay last week's traffic against a draft before publishing	Not included	Included	Included	Included
Review
Review queue	Included	Included	Included	Included
Saved viewsSoon	Not included	Included	Included	Included
Blurred media with an audited revealNeeds stored content	Not included	Included	Included	Included
CasebookSoon	Not included	Not included	Included	Included
Integration
REST API and test keys	Included	Included	Included	Included
API keys	1	5	20	100
Webhook endpoints	1	3	10	50
JS SDKSoon	Included	Included	Included	Included
Account
Organisations you can own	1	Unlimited	Unlimited	Unlimited
Projects	1	2	5	20
Team members	1	5	15	50

Plans and pricing

Free

Starter

Growth

Business

Every plan, side by side

Questions about plans and billing

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