Terms of Service

These Terms of Service are an agreement between you and Infrared, the business that runs UseInfrared.com ("Infrared", "we", "us"). They apply to our website, our dashboard, our API and our documentation. Together we call these the "service".

You agree to these terms when you create an account, where you confirm it by ticking a box, and when you place an order or use the service in any other way. If you do not agree, do not use the service.

If you use the service for a company or another organisation, you agree to these terms on its behalf and confirm that you are allowed to do so. "You" then means that organisation as well as you.

A few words have a fixed meaning in these terms:

• Your content is what you and your team send to the service or create in it: the text and images you submit for checking, the details you give about the people who posted them, and your templates, rules, notes and decisions.
• Results are what the service returns about your content: verdicts, scores, labels, explanations and recommended actions.
• An organisation is the workspace your account belongs to. It holds your projects, members, API keys and plan.
• A check is the unit we count usage in.

Our Privacy Policy explains how we handle personal data. If you and we have signed a separate written agreement, that agreement comes first wherever it differs from these terms.

To use the service you must be at least 18 years old and able to enter into a contract. The service is made for businesses and professionals, not for personal or household use.

Give accurate details when you sign up and keep them up to date, your email address above all. We send notices about your account and about these terms to that address.

Keep your password and your API keys secret, and call the API from your own servers only, never from a browser or a mobile app. You are responsible for everything that is done with your account and your keys. If you think someone else has used them, revoke the key or change the password, and tell us.

Organisations and members

The person who signs up becomes the owner of a new organisation. Owners and admins can invite other people and give them roles, and owners manage the plan and its payments. The organisation answers for what its members do with the service, and every member must follow these terms.

Infrared is a content moderation service. You send it the text and images that people post on your product. It checks them against ready-made policies and your own rules and returns a result: a verdict, a score for each policy and a recommended action. Content that your rules send to review appears in a review queue in the dashboard, where your team decides. Our documentation describes each feature.

Infrared gives you information and tools. It never publishes, blocks or removes anything in your product. Your own systems and your team act on the results.

Features in development

Some features on our website and in our plan lists are marked "Soon". They are not part of the service until we release them, so do not order a plan for a feature that is not available yet.

Experimental features

A feature that we describe as experimental, beta or a preview may be less reliable, may change and may be withdrawn. The detection of content made with AI is one of these.

Test keys

Test keys let you build and test your integration without using checks. They run real checks and work on the real data of your project. They are for testing, not for moderating live traffic.

Changes to the service

We keep developing the service. We may add features, change how policies and the models behind them work, and remove features. If we plan to remove a feature that paid plans depend on, we will tell you at least 30 days in advance wherever we reasonably can. The Refunds section says what you can ask for if a change makes your paid plan materially worse.

Providers

We use other companies to run parts of the service, for example for hosting, AI models, payments and email. We remain responsible to you for the service as these terms describe it.

Every organisation is on a plan: the Free plan or a paid plan. A plan sets how many checks you get each month, which features you can use and which limits apply. Limits cover, for example, the number of projects, members and API keys, how long content can be stored and how many requests you can send each minute. The plans, their prices and their limits are shown on our pricing page and at checkout.

Checks

• A check is the unit of usage. Checking a text uses one check, each image uses one more, and some advanced policies use additional checks. Our documentation explains how checks are counted, and that is how we count them for you.
• Your monthly checks renew each month: on the first day of the calendar month (UTC) on the Free plan, and each month from the day your billing period started on a paid plan, including a plan paid by the year.
• Monthly checks that you do not use are not carried over to the next month.
• Checks have no cash value and cannot be moved to another organisation.
• When your organisation has no checks left, requests made with a live API key are refused with an error until your checks renew or you buy extra checks. We never charge you automatically for going over.

Extra checks

You can buy packs of extra checks on any plan. A pack is paid for once. Extra checks are used only after your monthly checks are used up, the oldest pack first, and they expire 365 days after you buy them. They stay with your organisation when you change or cancel your plan.

The Free plan

The Free plan needs no payment card. It has lower limits than the paid plans, it runs a basic check only and it does not store the content you send. We may change the Free plan or stop offering it. If we do, we will tell the organisations that use it at least 30 days before.

Technical limits

Each plan has technical limits, such as the number of requests an API key can send each minute and the number of items in one batch. The service also limits what you can send in one request, for example the length of a text and the size and format of an image. Requests over a limit are refused with an error. They are not queued. The documentation lists the current limits.

Placing an order

You order a paid plan or a pack of extra checks in the dashboard. Only an owner of the organisation can place an order for it.

Before you pay, the checkout shows what you are ordering, the price, how often you will be charged and any tax we have to collect. Your order is complete when your payment has gone through. The plan or the pack is then active for your organisation.

We may refuse or cancel an order, for example if we suspect fraud or if a price was shown wrongly by mistake. If we cancel an order that you have paid for, we return the payment.

Prices and tax

Prices are in US dollars and do not include taxes such as VAT, GST or sales tax. If we have to collect tax on your order, it is added at checkout and shown before you pay. You are responsible for any other tax on your order and for any bank or currency charges on your payment.

Payment

• Payments are handled by Stripe, our payment provider. Your card details go to Stripe and do not reach our servers.
• Paid plans are paid in advance, for a month or for a year at a time. Packs are paid for when you order them.
• You confirm that you have the right to use the payment method you give us, and you allow us to charge it, through Stripe, for your orders and for each renewal until you cancel.
• An invoice for each payment is available on the billing page of the dashboard.
• A promotion code can be used only as its offer says. It has no cash value.

If a payment fails

If the payment for a renewal fails, it is tried again, and you can pay the open invoice or change your payment method on the billing page. Your plan stays in place for a grace period, currently seven days. If the invoice is still unpaid after that, your organisation moves to the Free plan, as it would after a cancellation. It returns to the paid plan when the invoice is paid or when you order a plan again.

Price changes

We may change our prices. A new price applies to your plan from your next renewal at the earliest, and only if we told you by email at least 30 days before that renewal. If you do not want to pay the new price, cancel before the renewal.

Automatic renewal

A paid plan renews automatically at the end of each billing period, for a further period of the same length, until you cancel. At each renewal we charge your payment method the price of your plan. The billing page shows the date and the amount of your next renewal.

Changing your plan

• A move to a larger plan, or from monthly to yearly billing, starts at once. You pay the difference for the rest of the current period.
• A move to a smaller plan, or from yearly to monthly billing, starts at the end of the period you have already paid for.

Before you confirm a change, you see when it starts and what you pay.

Cancelling

You can cancel a paid plan at any time on the billing page of the dashboard. You do not need to contact us or give a reason.

The cancellation takes effect at the end of the billing period you have paid for. Until then your plan works as before, and you can undo the cancellation on the same page.

When the period ends, your organisation moves to the Free plan:

• Nothing is deleted. Your templates, guidelines, wordlists, API keys, members and projects stay, but you cannot add more than the Free plan allows.
• Your own templates stop running until you are on a paid plan again. A request that names one of them is refused with an error.
• Content that was stored stays until the end of its retention period.
• Extra checks you bought stay yours until they expire.

Cancelling does not by itself bring a refund for a period that has already started. The Refunds section says when we return a payment.

Deleting your account

If you delete your account and you are the only member of an organisation, that organisation and its data are erased, its plan ends at once, and its unused time and unused extra checks are lost. Its billing account and its saved payment methods are deleted with it, and its invoices can no longer be opened in the dashboard, so download the ones you need first. If you want to ask for a refund, ask before you delete the account.

We want you to pay only for a service that works for you. This section says when we return a payment.

Your first payment for a plan

If you ask within 14 days of your organisation's first payment for a paid plan, we refund that payment, less the checks you have already used. The amount we keep is in proportion: if you have used a tenth of the checks the payment covers, we keep a tenth of the price. A payment for a year covers the checks of all twelve months. If you have used very little, you get back close to the full amount.

Extra checks

If you ask within 14 days of buying a pack, we refund the part of the pack that you have not used. After 14 days a pack is not refunded, and its checks stay available until they expire.

Renewals

A renewal payment is not refunded once the new period has started, with two exceptions. If your plan renewed and you did not mean it to, tell us within 14 days of the renewal:

• for a plan paid by the year, we cancel the plan and refund the renewal payment, less the checks used since the renewal;
• for a plan paid by the month, we cancel the plan and refund the renewal payment if no checks have been used since the renewal.

When the fault is ours

We refund in full a payment that was taken twice or by mistake. Tell us within 60 days of a charge that you think is wrong.

We refund the unused part of what you paid in advance, unused extra checks included, if:

• we close your account or stop providing the service to you, and you have not broken these terms;
• we make a change that makes your paid plan materially worse, and you cancel within 30 days of the change because of it.

What we do not refund

Apart from the cases above, and any right the law gives you:

• a payment is not refunded, in whole or in part, for a period that has started, including when you cancel, move to a smaller plan or delete your account part of the way through;
• monthly checks that you did not use, and extra checks that have expired, are not refunded;
• nothing is refunded when we suspend or close an account because it broke the law or these terms.

We may agree to a refund in another case. If we do, it does not give a right to the same again.

How to ask, and how you are paid

Write to support@useinfrared.com from the email address of an owner of the organisation, and give us the name of the organisation and the invoice you are asking about. We aim to answer within five working days.

We send refunds through Stripe to the payment method you paid with. We cannot send them anywhere else. Depending on your bank, it can take 5 to 10 working days for the money to show on your statement. We refund in US dollars, the currency you paid in. Your bank sets any exchange rate, and we cannot make up for differences in exchange rates or for bank charges. Tax that we collected on a refunded amount is refunded with it.

When we refund a payment for a plan, the plan ends and your organisation moves to the Free plan. When we refund a pack, the checks we refunded are removed.

Disputes with your bank

If you think a charge is wrong, write to us first. We can usually put it right faster than a bank can. If you dispute a charge with your bank or card issuer instead, we cannot refund that payment ourselves while the dispute is open, and we may suspend the organisation until it is settled.

Your legal rights

Nothing in this section takes away a right to cancel or to be refunded that the law gives you and that a contract cannot remove. If the law treats you as a consumer, you keep every right it gives you, including any right to cancel within 14 days.

You keep your rights

Your content belongs to you. We do not claim any ownership of it.

What you allow us to do

You allow us to store, copy, process, transmit and display your content, and to pass it to the providers that work for us, as far as this is needed to run the service for you, to keep the service secure and to meet our legal duties. Running the service for you includes checking your content, showing it to your team in the dashboard, keeping it for as long as your retention setting says and sending results to the addresses you set up for webhooks.

We do not sell your content. We do not use it for advertising. We do not use it to train AI models.

We may use figures about how the service is used, such as the number of checks, error rates and timings, to run and improve the service. These figures do not contain your content.

What you are responsible for

• You must have the right to send us your content, including any personal data in it, and a lawful reason to have it checked.
• You must tell the people who use your product what the law requires you to tell them about this, for example that their content is checked automatically and that another company does this for you.
• Infrared is built for content that people post on your product. Do not use it to keep or process data that needs special legal protection we have not agreed to give, such as patient health records.
• You decide how long your content is stored, within the limit of your plan, and whether a request is stored at all.

Personal data in your content

When your content contains personal data, you decide why and how that data is used, and we handle it only on your behalf. In the words of data protection law, you are the controller and we are your processor. For that data:

• we use it only to provide the service as these terms, your settings and your requests tell us to, unless the law requires something else;
• the people who work for us and can see it must keep it confidential;
• we protect it with the security measures described in our Privacy Policy;
• we use providers to handle it, such as hosting and AI model providers, under contracts that protect it. We give you the current list when you ask, and we tell you before we add or replace one, so that you can object;
• we help you, as far as we reasonably can, to answer people who want to use their rights over their data and to meet your own duties under data protection law;
• we tell you without undue delay if we learn of a security incident that affects your content;
• we delete your content when its retention period ends and when your organisation is deleted, as the Privacy Policy describes.

If you need a signed data processing agreement, write to support@useinfrared.com.

What is kept, and for how long

The Privacy Policy and the documentation on data retention describe what is stored, for how long, and what remains once the retention period has ended.

What you may use Infrared for

• Checking content that people submit to products and services that you run, or that you build and run for your clients: listings, reviews, comments, posts, messages, profiles, job adverts and similar content.
• Building moderation into your own product: sending content to the API, applying your own rules, working through the review queue and acting on the results in your own systems.
• Testing and evaluating the service with test keys.

What people post can be offensive, harmful or against the law. Sending such content to be checked is what the service is for, and it is allowed, with one exception: the section Child sexual abuse material. What is not allowed is using the service to create, keep or spread such content.

If you use Infrared for a client's product, you are responsible for that use as if it were your own.

What you must not do

You must not use the service, or let anyone else use it:

• to break the law, or to send content that you have no right to send;
• to harass, harm or discriminate against people, to track or profile individuals, or to work out who a person is from their face or body;
• as the only basis for a decision that has a legal or similarly serious effect on a person, such as a decision about a job, a loan, housing, insurance or education. A person must review a decision of that kind;
• to find out how to get harmful content past moderation, on your product or anywhere else;
• to build or train a product, a model or a dataset that competes with Infrared, or to copy the service. Do not reverse engineer it, do not extract its models, prompts or rules, and do not scrape it;
• to resell access to the service on its own, or to share an account or API keys with people outside your organisation;
• to get around limits or security. Do not open several accounts or organisations to stay on the Free plan, do not use test keys for live traffic, do not probe or attack our systems, and do not send malware or traffic meant to overload the service;
• to present a result as an approval, a certificate or a legal opinion given by Infrared;
• in a situation where a failure of the service could lead to death, injury or serious damage.

Child sexual abuse material, often shortened to CSAM, is illegal almost everywhere, and the law treats it differently from any other content. This section says what Infrared does not do and what stays your responsibility.

What Infrared does not do

• Infrared is not a tool for detecting child sexual abuse material. You must not use it or rely on it for that purpose.
• It does not compare images with the lists of known abuse material that child protection organisations keep.
• It has no policy made for this material. The general "Sexual content" policy scores sexual content of any kind. A low score does not mean that an image or a text is free of abuse material, and a high score, or a label that mentions minors, is not a finding that it contains such material.
• It does not report anything to the police, to a hotline or to any other authority, for you or instead of you.

What stays your responsibility

• Do not knowingly send child sexual abuse material to Infrared, for any reason. That includes testing the service and checking a file that you already suspect. In many countries it is a crime to send such material to anyone except the authority that is appointed to receive it. An upload from one of your users can reach us before you know what it is. That does not break these terms. Sending it knowingly does.
• You must follow the child protection laws that apply to you and to your product. Depending on where you operate, they can require you to detect this material, to remove it, to keep evidence and to report it to an appointed body, such as the National Center for Missing and Exploited Children (NCMEC) in the United States or the National Crime Agency in the United Kingdom.
• If people can upload images or video to your product, or send private messages there, use tools and services made for this problem alongside Infrared: matching uploads against lists of known material, classifiers built to find new material, a way for people to report abuse, and a team that knows what to do with a report. Child protection organisations such as NCMEC, the Internet Watch Foundation (IWF) and the hotline in your own country can tell you where to start.

What we do if we become aware of it

We do not look through your content for this material. If we become aware that an account has sent, or has been used to share, what appears to be child sexual abuse material, we may suspend or close the account at once and without notice, remove or block access to the material, keep the information that the law requires us to keep, and report the matter to the authorities. We do not refund payments in that case.

The AI model providers that process content for us apply rules of their own. They may detect such material, keep it and report it themselves.

This section is not legal advice. Ask a lawyer which duties apply to you.

Your plan's limits are enforced automatically, as the section Plans, checks and limits describes.

We may also set other reasonable limits to protect the service and the other customers who rely on it, for example on the rate, the size or the pattern of requests. We may slow down or refuse traffic that goes far beyond the normal use of your plan or that puts the service at risk. We tell you when we do this, unless a security or legal reason prevents us.

These are examples of misuse:

• opening more than one account or organisation to collect free checks, or to avoid the limits of the Free plan;
• sending live traffic with test keys, which are not counted so that you can build and test;
• sharing an account or API keys outside your organisation;
• creating accounts by automated means;
• trying again and again to get around a limit that has been reached;
• paying with a card or an account that you have no right to use.

If we see misuse, we may limit test keys or free usage for the organisation, and we may act as the section Suspension and closing accounts describes.

• Results come from automated systems, including AI models. A score is an estimate of how likely it is that content breaks a policy. It is not a fact.
• Results can be wrong in both directions. Harmful content can get a low score and pass, and harmless content can be flagged. Quality differs between languages, kinds of content and policies.
• A check can be incomplete, for example when an image cannot be downloaded or a model does not answer. Where the service notices this, the result says so. Decide in advance what your product does with incomplete and failed checks.
• The same content can get a different result at another time, because we update policies, thresholds and the models behind them.
• A result is not legal advice and not a decision on whether content is lawful. A SAFE verdict or a recommendation to allow does not mean that content is legal, safe or right for your product.
• You decide what is published, removed or sent to review, and you stay responsible for your product, for the people who use it and for the laws that apply to you. Keep people involved in the decisions that matter. That is what the review queue is for.
• Infrared is not an emergency service. It does not contact anyone when content mentions self-harm, violence or another danger to a person. If your product needs a response to content like that, you must provide it.

We work to keep the service available and reliable. We do not promise that it will run without interruption, delay or error, and we do not commit to a level of uptime or to response times, unless you and we have agreed these in a signed agreement.

The service depends on other providers and on the internet, and it needs maintenance. At times it can be slow or unavailable.

Build your integration so that your product keeps working when Infrared does not answer. Set a timeout, retry with care, and decide what happens to content that could not be checked. Webhook deliveries are tried again a limited number of times and are not guaranteed, so do not rely on them alone.

A change that would break working integrations is released as a new version of the API. If we plan to retire a version, we tell you in good time by email.

For help, write to support@useinfrared.com. We answer as soon as we reasonably can, but we do not promise a response time.

The service belongs to us and to those who license parts of it to us. That includes its software, its policies, its documentation, its design and the Infrared name and logo. These terms give you a right to use the service. They do not give you ownership of any part of it.

While you follow these terms, your organisation may use the service within its plan, for its own business. You cannot transfer this right or pass it on to anyone else.

You may use the results of your checks as your business needs: act on them, keep them and share them, within the limits set in Acceptable use.

If you send us ideas or suggestions about the service, we may use them freely and without owing you anything.

We do not use your name or logo in public without your permission. You may say that you use Infrared, but not in a way that suggests we approve or certify your product.

Confidential information

Each of us may learn things about the other that are not public, such as security details, features that have not been released or prices agreed between us. Each of us keeps that information confidential and uses it only for the purpose of these terms, unless the law requires it to be disclosed.

When you leave

You can stop using the service at any time. Cancel your plan on the billing page, and delete your account in the dashboard settings. Deleting an account cannot be undone. Our Privacy Policy says what is erased and what stays with an organisation that continues.

If you are the only owner of an organisation that other people work in, make one of them an owner, or remove them, before you delete your account. The dashboard tells you when this applies.

When we can suspend or restrict

We may suspend an account or an organisation, switch off its API keys, limit its usage, or remove or block access to content stored in the service, when we reasonably believe that:

• the account is used to break the law or these terms, in particular the sections Acceptable use, Child sexual abuse material and Fair use and limits;
• the account, or content sent through it, puts at risk the security or the working of the service, other customers or other people;
• a payment is overdue, has been reversed or appears to be fraudulent;
• the details given at sign-up are false, or someone else has taken over the account;
• the law, a court or an authority requires it.

We tell you by email what we have done and why, before we act or as soon as we can afterwards, unless the law or an investigation prevents us. Where the problem can be fixed, we say what has to change, and we lift the suspension once it has been put right. In an urgent or serious case, such as illegal content or a threat to security, we may act at once and without notice.

When we can close an account

We may close an account or an organisation for good:

• when the breach is serious, such as use for an illegal purpose or fraud;
• when breaches are repeated, or when a breach has not been put right within 14 days of our asking.

We may also stop providing the service to you for any other reason, with at least 30 days' notice. In that case we refund the unused part of what you paid in advance.

What happens next

• When an account or an organisation is closed, your right to use the service ends and its API keys stop working.
• We delete the organisation's content within 30 days, unless the law requires us to keep it for longer.
• Amounts you owe stay due. When we close an account because of a breach, we do not refund payments, and unused checks are lost.
• We may report unlawful activity to the authorities and answer their lawful requests.
• The parts of these terms that are meant to last, such as those on payments owed, ownership and liability, continue to apply.

What we do not promise

We provide the service "as is" and "as available". As far as the law allows, we give no warranties or guarantees other than those written in these terms. In particular, we do not promise that the service will meet your needs, that results will be accurate or complete, or that the service will be uninterrupted, secure or free of errors.

Limits

As far as the law allows:

• neither of us is liable to the other for lost profit, revenue, business or goodwill, for lost data, or for any indirect loss;
• our total liability to you for all claims connected with the service or these terms is limited to the amount you paid us for the service in the 12 months before the event that led to the claim, or 100 US dollars if that is more.

These limits do not apply to the amounts you owe us for the service or to the section Claims caused by your use.

What these limits do not affect

Nothing in these terms limits a liability that the law does not allow to be limited, such as liability for death or personal injury caused by negligence, or for fraud. If the law gives you rights as a consumer that a contract cannot take away, you keep them.

If another person, a company or an authority brings a claim against us because of your content, because of your product, or because you used the service in breach of these terms or of the law, you will cover the damages and the reasonable costs, including legal fees, that result for us.

We will tell you about the claim promptly, give you the information you reasonably need to respond to it, and not settle it in a way that puts duties on you without your agreement.

We may change these terms, for example when the service, our prices or the law change. The date at the top of this page shows when the current version took effect.

When a change is important for your rights or your duties, we tell you by email or in the dashboard at least 30 days before it takes effect. A change that we have to make at once for a legal or security reason, and a change that only adds a feature or corrects wording, can take effect sooner.

If you do not agree with a change, stop using the service and cancel your plan before the change takes effect. If you keep using the service after that date, you accept the new terms.

• The whole agreement. These terms, the Privacy Policy and your orders are the whole agreement between you and us about the service.
• Disagreements. If you have a complaint or a disagreement with us, write to us first. Each of us will try to settle it with the other for 30 days before starting formal proceedings.
• Law and courts. These terms are governed by the law of the country where Infrared is established, and the courts of that country decide any dispute that we cannot settle between us. This does not take away any protection that the law of your own country gives you and that a contract cannot remove.
• Transfer. You may not transfer your rights or duties under these terms without our written consent. We may transfer ours to a company that takes over the service or our business, and we will tell you if we do.
• If part of these terms cannot apply. If a court finds that part of these terms cannot be enforced, the rest still applies.
• No waiver. If we do not enforce a term at once, we can still enforce it later.
• Events beyond our control. Neither of us is liable for a delay or a failure caused by something beyond reasonable control, such as a failure of the internet, of power or of a major provider, a natural disaster, a war, or an act of an authority. This does not apply to payments that are due.
• Trade rules. You confirm that you are not in a country under an embargo, and that you are not a person or an organisation on a sanctions list, that applies to you or to us. You will not use the service for anyone who is.
• Notices. We send notices to the email address of your account or show them in the dashboard. Send notices to us at the addresses in Contact us.
• No other relationship. These terms do not make either of us the partner, the agent or the employee of the other, and they give no rights to anyone else.
• Language. These terms are written in English. If we provide a translation, the English text applies where the two differ.

Write to support@useinfrared.com with any question about these terms, or send a letter to: