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The review queue for content that needs a person

When a moderation comes out as Review, it opens an item in your project's queue for your team to allow or reject.

  • On every plan. Free lists items by content id, without the text
  • Decisions are logged and sent as webhooks
Acme Corp./Review queue
Sample data
  • All pending64
  • Assigned to me5
  • Unassigned41
  • Overdue3
  1. The driver called me an idiot and left the parcel in the rain.reviews · English · 3 hours ago
  2. Write to me on https://t.me/quickdeals, it is cheaper there.messages · English · 2 hours agoHigh
  3. Verdiene 500 € am Tag von zu Hause, schreib mir jetzt.comments · German · 38 min agoAssigned to Tom Nowak
  4. Brand new, never used. qwpoe zmxn lkjh asdkjlistings · English · 12 min ago

The driver called me an idiot and left the parcel in the rain.

PendingNormalSeverity triage

reviews · English · rev_20417 · created 3 hours ago · unassigned

RejectAllowMore actions
FlaggedTriggeredSent to reviewReview
Toxicity0.74
Hate speech0.00
Violence0.00

Sample data

Every item says why it is waiting

The badge on an item names what sent it to review: a content rule, a trigger, severity triage or a dry run.

Reason on the itemSample data
  • A content rule said ReviewRule: Links from new accountsContent rule
  • A trigger with the Review effect firedSpam & advertising0.82Review trigger
  • No rule matched and severity fell between the two thresholdsSeverity0.74Severity triage
  • A dry run came out as ReviewNothing is enforced. The item still opens.Dry run

Severity triage, default thresholds

The sample item scored 0.74

0.400.80AllowReviewReject

A template of your own can move both thresholds.

The evidence sits next to the decision

Each item shows its evidence and your team's notes beside Allow and Reject, which are also the A and R keys.

  • Evidence per policyLabels, matched terms and masked personal data. Guidelines and AI instructions add a sentence of explanation.

  • Take it, or assign itAny reviewer can take an item. Owner, Admin and Project admin can assign it to someone else and change its priority, which starts from severity.

  • Your own actions in the item's menuCustom actions sit beside Block author, Suspend author and Enable author.

  • Images open in the live consoleOn Starter and up, stored images are blurred there, and showing an original is written to the audit log.

Acme Corp./Review queue
Sample data

The driver called me an idiot and left the parcel in the rain.

PendingNormalSeverity triage

reviews · English · rev_20417 · created 3 hours ago · unassigned

RejectAllowMore actions
  • Block author
  • Suspend author
  • Enable author
  • Request changes
  • Assign to me
  • Assign…
  • Set priority
  • Open in live console

Evidence

What each policy found in the content.

Correct a label
ToxicityTriggered0.74
insultidiot
Hide 2 policies with no findings
Hate speech0.00
Violence0.00

Notes

Internal to your team.

Tom Nowak20 min ago

The customer is quoting the driver. Nobody on the platform is being insulted.

Add a note for your teamAdd note

Sample data

Allow or reject several items at once

Press Select, tick the rows that belong together, then allow or reject them all.

  • No select allA bulk decision covers only the rows someone ticked.

  • One record per itemEach item is resolved on its own and gets its own audit entry.

  • Three roles decide in bulkOwner, Admin and Project admin. Developer and Moderator decide one item at a time.

Acme Corp./Review queue
Sample data
All pending64Done
  • SelectedEarn 500 a day from home, ask me howcomments · English · 9 min ago
  • Not selectedEarn 500 a day from home, ask me how todaycomments · English · 8 min ago
  • Not selected500 a day from home, ask me howcomments · English · 6 min ago
  • Not selectedThis shop is a joke and the owner is a clownreviews · English · 2 min ago
1 selectedClearRejectAllow

Sample data

Give review a deadline

Set a Review SLA on a template and each of its items gets a due time, then joins the Overdue view once that time has passed.

Run settingsSample data

Review SLA

240min

From 1 minute to 7 days, on templates of your own (Starter and up).

Acme Corp./Review queue
Sample data
Overdue3
  • Genuine designer watch at half the shop price, limited stocklistings · English · 6 hours agoAssigned to Tom Nowak
  • Vendo cuenta verificada, precio por mensajelistings · Spanish · 5 hours ago
  • Two tickets for Saturday, pay first and I will send themlistings · English · 4 hours ago

Genuine designer watch at half the shop price, limited stock

PendingNormalReview triggerOverdue · due 2 hours ago

listings · English · lst_30981 · created 6 hours ago · assigned to Tom Nowak

Sample data

Start moderating your users' content

Create an API key, send your first request and get a verdict back.