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Reopen a queue item

POST/v1/queue/{id}/reopenKey scope write

Puts a resolved item back into the queue in the state reopened and clears its resolution. The queue_item.reopened event is emitted.

Needs a key with the write scope. Authentication

curl -X POST https://api.useinfrared.com/v1/queue/qi_3mr0Fb23lDSkWuE29vDfTH/reopen \
  -H "Authorization: Bearer $INFRARED_KEY"
200 OKResponse
{
  "object": "queue_item",
  "id": "qi_3mr0Fb23lDSkWuE29vDfTH",
  "project_id": "prj_0TBAgHGtdMketrbltGFHuk",
  "moderation_id": "mod_63ajou7C7QWp0VYZDPRRvY",
  "template_id": "tpl_64mYq4nD3NXNfu0gcdaMZa",
  "author_id": "aut_09rs1aKw1Rzu53E2C4ER7u",
  "state": "reopened",
  "priority": "urgent",
  "severity": "critical",
  "language": "en",
  "reason": "rule",
  "conflict": false,
  "resolution": null,
  "assignee": null,
  "assigned_at": null,
  "sla_due_at": null,
  "resolved_by": null,
  "resolved_at": null,
  "reopened_at": "2026-10-08T09:29:17.423Z",
  "settled_by_case_id": null,
  "summary": {
    "type": "text",
    "author": {
      "id": "aut_09rs1aKw1Rzu53E2C4ER7u",
      "status": "enabled",
      "external_id": "user_1307",
      "trust_level": "new"
    },
    "scores": {
      "spam": 0,
      "sexual": 0,
      "illicit": 0.0038,
      "toxicity": 0,
      "violence": 0,
      "duplicate": 0,
      "gibberish": 0,
      "profanity": 0,
      "self_harm": 0,
      "watermark": 0,
      "screenshot": 0,
      "hate_speech": 0,
      "instructions": 0.8,
      "made_with_ai": 0,
      "image_quality": 0,
      "links_contact": 0.8,
      "personal_data": 0.75,
      "lookalike_characters": 0,
      "wordlist/competitors": 0.85,
      "guideline/no-off-site-deals": 1
    },
    "dry_run": false,
    "preview": "Road bike, 54 cm frame, serviced last month. I also list on Tradely. Text me on +44 7700 900142 and pay by bank transfer to skip the fees.",
    "language": "en",
    "severity": "critical",
    "template": "listing",
    "triggered": [
      "personal_data",
      "guideline/no-off-site-deals",
      "wordlist/competitors",
      "instructions"
    ],
    "content_id": "listing_20872"
  },
  "created_at": "2026-10-08T09:29:03.917Z",
  "updated_at": "2026-10-08T09:29:17.423Z"
}

Path parameters

idstringRequired

Id of the queue item: qi_ plus 22 base62 characters.

Returns

The queue item: state is reopened, and resolution and resolved_at are null.

Errors

404
not_found

The key's project has no queue item with this id.

409
not_resolved

The item is not resolved.

Every endpoint can also answer the errors any request can meet: a missing key, a rate limit, a malformed body. Errors

Something missing or unclear on this page? Write to support@useinfrared.com.